Frequently Asked Questions
What is Cozynic?
What is Cozynic?
Cozynic is an online health and wellness store offering premium at-home massagers and therapy tools designed to relieve stress, pain, and fatigue.
Where do you ship from?
Where do you ship from?
Our products are shipped from trusted international warehouses. Delivery times may vary depending on your location and item availability.
How long does shipping take?
How long does shipping take?
Standard shipping typically takes 7–15 business days. You’ll receive a tracking number once your order is processed.
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free shipping on all orders over $50.
Can I track my order?
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking link via email to follow your delivery in real time.
What if I receive a damaged or defective product?
What if I receive a damaged or defective product?
Please contact us within 48 hours of receiving your item. We’ll arrange a replacement or issue a full refund.
Do you accept returns?
Do you accept returns?
Yes. We offer a 30‑day return policy. Items must be unused and in their original packaging. For more info, visit our Return Policy page.